Hi,
I’ve had trouble trying to reach you over the phone, so had to reach out here.
Our account was closed because the person responsible kept forgetting the password and couldn’t log in to pay in time.
I’d like to restore the number we were using, as it appears on all our promo materials and it’s a huge inconvenience. I have access to the e-mail that the account was connected to, but your system is saying that the account doesn’t exist.
Can you please help. Thanx a lot in advance
Anna
Thank you, just sent an e-mail. Please reply!
Hey, guys - I sent the e-mail again 3 days ago - but still no answer. Is there a possibility at all to get an answer? I’ve been trying for over a month now, and the phone number in the meantime is not working which is causing issues. Please could you help. Thanx
Sorry for the delay on this one and we see the email now , major updates caused some delays on our side
We’re back on track and will be adding a free month service for you for this one
We’re checking on the old number and will update you ASAP via the account
We were able to get the old one back, we updated you via email
Thanks
Thank you, I just sent the documents in reply
Hey, guys - sorry I have to bother you here again, but I’ve stopped receiving e-mails from you again, just as the number was going to go back live ASAP… Is there another technical issue with e-mails? I really need to get this back working asap!
thank you
Hi @aglinkina
Due to the unique nature of this case where we had to transfer this number to another account, it took a little longer then we’ve would have liked
It should be on your account very shortly and we covered the first month of service on us
WIll update via ticket/email ASAP
Thnak you, really looking forward to the number being live again. I appreciate all your help, and please keep me posted with the progress.
We appreciate your patience here - the original number is now on the new account and active
Thanks and here if you need anything at all