You’re forwarding your Hong Kong number to a regular phone number, this requires funds in your account
You seem to have ran out of funds- please add funds and the forwarding will work right away. You can also set your account to forward to SIP/ VOIP and that will work as forwarding to VOIP has no per min rate
We also set your account to send you a notification when it falls below $1, you can change this at My account > My details
Let us know if you need anything else
P.S. A great way to diagnose issues is to check your call history, it shows the errors and various responses
I am forwarding my FlyNumber to an Andorran number, but this forwarding is very unstable since at times it works and at times it doesn’t. Can you please give me some direction as what is happening? This problem has occurred just recently. Currently I have enough funds in the account.
It either does not connect at all, or at the caller end it rings once and mutes (so people think that there is no connection), but it is actually ringing at the other end…
I am getting plenty of errors in the Call History list and I suspect that it has to do with the FlyNummber that I have been assigned with, which for some reason is not forwarding. My wife has another FlyNummber with exactly the same setup as me (a Spanish FlyNummber forwarding to an Andorra phone number) and for her it is working perfect.
Do you need my FlyNummber or can you check in my account?
Can you re-assign a new FlyNummber to me and discard my current one with the fault? Would that solve the issue?
Hi, I am trying different things as you suggest at the moment - still having the same issue as described before. I am trying the PBXww method but Andorran numbers (376-XXX-XXX) are too short and the system is not accepting them. What should I do?
I have added an additional 0 at the end (376-XXX-XXX-0) and the system has accepted the Andorran number now. It is actually working and seems to be forwarding quicker now using PBXww. However, the CallerID is coming now all the time with a country code 34 (Spain), since my FlyNumber is Spanish (34…) although I am dialling from outside Spain. Any idea on how to remove the added 34 at the front of the CallerID?
Today I am trying to use the FlyNumber (+34937379315) but it is not working again. When I check in the account it gives the following reason ‘Server Internal Error’. Also for one call that I make to this number, the Call History List shows several instances every 1 or 2 seconds, as if would keep on trying to dial, in a loop - and all report the same Server Internal Error.
Any help that you can provide will be appreciated since this is causing a major disruption. Thanks.