hi support team,
this is indeed very similar from 'Forbidden' Failures and Phone Not Receiving/Accepting Calls
i’ve paid up my account a couple weeks ago (after the support fixing similar issues) and have an ‘active’ DID number. whenever i make a call to the forwarded number, it doesn’t work. it rings and eventually goes to the voicemail. sometimes i get an email about it, others don’t, but the phone never rings.
it was working the first time, in february. and i didn’t notice it stopped working at some point. last thing i’ve done was reconfiguring the PBX, but that also didn’t work. i don’t need a PBX if you can make it work without it.
i’ve tried the following methods to get in contact with you:
- called the New York support number
- sent an email to firstname.lastname@example.org
- sent a ticket through my login
can you please resolve this?