I have already issued 3 tickets regarding this, we have had no service on our phone number since beginning of December. We paid our renewal in advance - for the yearly amount - but the number is no longer active.
I am not happy. I have tried to call approx 15 times, no answer, from any of your lines.
We’ve been using the service since 2014. We never have issues, until it comes to paying! There is a serious disconnect between billing and the service provided.
We have paid - in advance! - to make sure there was no interruption. You have had the money, but we continue to have no service on the phone number we paid for.
In “my Flynumbers” someone has created a new monthly rebilling cycle for some random number we did not request.
If this isn’t resolved, we will claim back on the credit card because we are not able to receive calls. Ongoing issue that no one seems to care to resolve.