Hi, I couldn’t find a way to contact support from the new dashboard so I’m posting here.
Two of my orders have now been cancelled after review (one was to get a US number, one was to charge my prepaid balance). I would like to understand why.
Thank you.
Hi @cdflynumber,
Sorry about that. Both orders went through our review and we weren’t able to approve them. Unfortunately we can’t share more on the decision, and both payments were refunded in full.
For anything else, the chat bubble in the panel reaches us directly.
Even my order was cancelled after review. I purchased 2 phone numbers, did a top up of $10. One number went through and was active, however the second number went in review and as per email 24 hours of TAT was provided. However, i am unable to login - “Your account is disabled” and i also received an email that the number +1 732-427-8141 is cancelled. So, the other number purchased & active is also cancelled? I havent received any such information about the previously bought number.
Please advise.