Hello FlyNumber Support Team,
I would like to know the reason why my order was cancelled.
The cancelled order is for:
Netherlands Mobile Number: +31 970 102 83334
I have tried to complete the payment using two different cards. In both attempts, the payment goes under review first, but after some time the order gets cancelled automatically and the funds are refunded.
Could you please check why my orders are being cancelled? Please let me know if there is any issue with my account, payment method, or any verification requirement that I need to complete.
I would appreciate your help in resolving this issue so I can successfully purchase the number.
Thank you.
Hi Paul,
Apologies for the slow reply here on the forum — the status and refunds were reflected in your panel at the time, but you deserved a proper explanation alongside that.
To put your mind at rest on the main question: there’s nothing wrong with your cards. Both were authorised without any problem. The cancellations came from a routine security review on the account itself, which is why switching cards didn’t change the outcome.
Every charge was refunded in full — the number order and each balance top-up attempt. Depending on your bank, some may still appear as pending authorisations for a few business days before they clear.
We’ve just emailed you directly so we can go through the account review privately rather than in a public thread. Reply there with the details we’ve asked for, and we’ll get this sorted for you.