Orders remain in pending status

Support
1

I have tried twice to request a number, but unfortunately both orders have remained pending and I have not been able to receive or use the requested numbers.

Could you please look into this issue and either resolve the pending order and provide the requested number, or refund the balance/credits I have paid, as I no longer wish to continue using the service due to this issue.

Thanks

2

Hi @oyred,

Sorry about that, and thanks for flagging it. Your two orders need a look at the account itself, so we’ll follow up by email shortly with what happened and your options. Nothing to do on your side in the meantime.