On 14 May I received an email saying that my order had been cancelled, without any explanation given. I opened a ticket and received the following reply:
“Sory to hear and we are working on getting your old number ASAP
Please ignore the temporary number on the account right now”
Over the past month I have made repeated attempts to contact you to find out:
(1) what was the cause of the cancellation in the first place;
(2) whether I can still expect to get my number back.; and
(3) If my auto-bill is still set up correctly or do I need to worry about future cancellations.
I would be very grateful if you would update me on the issues above. Thanks.