Number Cancelled

[eFwCVkhv]

On 14 May I received an email saying that my order had been cancelled, without any explanation given. I opened a ticket and received the following reply:

“Sory to hear and we are working on getting your old number ASAP
Please ignore the temporary number on the account right now”

Over the past month I have made repeated attempts to contact you to find out:
(1) what was the cause of the cancellation in the first place;
(2) whether I can still expect to get my number back.; and
(3) If my auto-bill is still set up correctly or do I need to worry about future cancellations.

I would be very grateful if you would update me on the issues above. Thanks.

[FlyNumber]

Very sorry for the painfully long delay here. Obviously, something went wrong and we sincerely apologize.

@eFwCVkhv

Please ignore the temporary number on the account right now

This was actually handled back then ( we held the old number and had it assigned to your account ) - there was a synchronization issue here and should not happen again.

@eFwCVkhv

(1) what was the cause of the cancellation in the first place;

It was a billing issue and it doesn’t seem account was set to auto-bill

@eFwCVkhv

(2) whether I can still expect to get my number back.; and

Your number is back on the account and a courtesy 3 months credit was added as well

@eFwCVkhv

(3) If my auto-bill is still set up correctly or do I need to worry about future cancellations.

The card on file is set to auto-bill so we don’t anticipate any more issues here.

@eFwCVkhv

I would be very grateful if you would update me on the issues above. Thanks.

Sure thing and again very sorry for the delay on this one- please let us know if you need anything at all