Free call not working with my account

i have set up and account with you a freecall, i have followed steps but for some reason i still cant access my phone number can you help , as free call dont have no support but there were on your list as provider i could you , i am trying to get the call through my laptop i have downloaded there program

How are you entering their info on our side? Any errors in call history

Choose ITSP, Freecall and then in “Details” enter the username

PM us your FlyNumber username and the username with FreeCall and we will set it

i choose itsp then free call then my user name ******* for both , thanks

Sounds good and here if you need anything