Forbidden incoming calls

HI my number is assigned and active but calls are blocked and it shows forbidden as reason for block

Correct the number is not active as we need more info in this particular case, we updated you via email.

Thanks and looking forward to hearing from you.

Thank you for the update. I have uploaded the details required. I look forward to you speedy response

Your case was updated.

Thank you - but the number is still not functional. I have sent the document according to specifications - also my topup has not go through either

Unfortunately, we couldn’t provide services in this case, and your payment(s) were refunded.