I’m trying to set up the following in PBXww:
I’m having 2 issues…first, the main voice menu just keeps repeating if the caller doesn’t provide an extension number. In case the caller doesn’t know an extension number or just want to leave a message to the company, I would like to have the main voice menu go to a secondary voice menu that will eventually go to a generic voice mail. AND, I would like to do the same if they enter an incorrect extension.
Second, if an extension is not picked up I’m not receiving the voice messages left by the caller to the email that I set up on the voice mail. Don’t know why.
I would really appreciate the help on this as soon as possible.