Refund after number stopped working

Good morning. I only noticed this weekend that my number is no longer working. I also noticed that I have over 20 USD in my account balance. I would like that money refunded please to my paypal as I will not be using the service any more. Thanks for your confirmation.

Sorry to hear and multiple emails are sent before a number is canceled. Once a number terminates, an email is sent as well. Perhaps this went into a spam or junk folder. At that point, we still have a couple of weeks to restore the number. We can check if the number is still available, just let us know

Your prepaid balance was fully refunded to your PayPal.

Thanks and here if you need anything

Thanks guys, appreciate the quick response and clarification! Yes, emails must have gone into spam, i never saw them.

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Thanks for the feedback here

Our pleasure and all the best!