My Payment is still Pending


#1

Hi;
i’ve wanted to pay periodic charge but I top up 20$ to my account balance by mistake
It seems still ‘pending’ ID: 39024

1-When it will be paid?
2-could you take my periodic charge (14,9USD) from my current balance?

thanks


#2

Hello

Your payment/ order is pending because you ordered a Turkey number, this requires registration - its a local carrier requirement

We have already emailed you the phone number but its NOT active yet, we should have it live within a couple hours

Using your prepaid balance is not a problem, you can always create a new subscription by clicking your order and scrolling to the bottom

Thanks and let us know if you have any more questions


#3

Is this also true for a Japanese number. I tried signing up but when I attempted to pay there was an issue with my card which i corrected. On the second attempt to pay for the phone number it didn’t try to charge the card again and the order is still pending.


#4

We saw your ticket and had it updated, looking forward to your updates.