I am struggling to forward my number to ElevenLabs to use with a voice agent.
sip:sip.rtc.elevenlabs.io:5060;transport=tcp
Above is where I am supposed to forward to. But all attempts result in a request timeout.
I am using my FlyNumber phont number as the ID.
I created a Sip2Sip account to test the FlyNumber forwarding, and on that it works. So I know my FlyNumber is working. But I cannot get it working with ElevenLabs.
Has anyone been able to get it working?
Hi @dmahtani,
We noticed earlier you asked to change the transport for the number to TCP (which we did); however, keep in mind this resets to UDP when you change the forwarding again.
You don’t need the 5060 as we use port 5060 by default. Also, the transport parameter won’t work this way in our system. We changed it back to TCP manually for you.
Specifically, the error we see is “SIP transaction timeout.”
The URI we are sending the calls to is [email protected]
(Your actual DID/FlyNumber was redacted for this post)
Can you try again now and let us know what the elevenlabs logs show?
It seems ElevenLabs needs TLS enabled.
- TLS Support: For enhanced security, ensure your SIP trunk provider supports TLS transport.
We are getting TLS enabled for your number/account as we speak.