**Request for Refund Due to UK Virtual Number Service Issues**

Coverage
1

I am writing to express my dissatisfaction with the UK virtual phone number service I recently purchased from your company. Despite acquiring the number with sufficient credit, I have encountered the following issues:

  1. Incoming Call Failures: Callers receive a message indicating that the number is non-existent, and I am only notified of missed calls without the opportunity to answer them.
  2. Outgoing Call Display: When I make calls, the recipient does not see a UK number; instead, it displays a local number from my current location.

These problems undermine the primary purpose of obtaining a UK number for my business communications. Given the service’s failure to function as advertised, I am requesting a full refund.

I appreciate your prompt attention to this matter and look forward to a swift resolution.

2

Hi There,

Very sorry to hear this and we’ll need more details as this doesn’t sound correct.

What are you seeing in the call logs?

My account > call history ?

Are you using our phone system? - If so those logs are more detailed.

Please PM your FlyNumber or the username so we can investigate further.

3

Just to update this.

We see your ticket but there are no orders/payments associated with this account.

4

Is this enough

Screenshot_20250207_113229_MoreMins
Screenshot_20250207_113229_MoreMins1080×2400 195 KB

5

Please PM your username or email on file