I have some pre-sales questions that need some clarification.
Q1. I understand that the overall call experience between the caller and the recipient is somewhat dependent on latency. (which I understand is another topic altogether involving proximity and pop locations). I am based in Singapore and 99% of my callers will be calling from Singapore, so does Flynumber have a local presence such that the overall call experience will be a good one?
Q2. Here is my use case scenario:
i. I need a local (Singapore +65-3) number to receive incoming calls.
ii. I am perfectly fine to receive incoming calls on my Android Smartphone using Softphone software like Zoiper and Groundwire.
iii. I need the option of setting up:
a. a recorded voice greeting to greet callers when calls are unanswered say after 3 rings.
b. voicemail which allows callers to leave voice messages after listening to my recorded voice greeting.
Which product is most suitable for me considering my use case scenario?
Will purchasing a Virtual Phone number be sufficient?
Where are the voicemails stored and how do I retrieve them?
Thanks again for allowing me to ask some newbie questions.
Jon
Thanks for posting and happy to answer your questions
Yes, the Singapore number itself will deliver high-quality calls. Many of our customers have business in SG and we’ve rarely heard of any quality issues coming out of there. However, as you mentioned, you’ll want to make sure you have a stable internet connection
You’ll want to use our phone system and yes that’s easily doable. The call “queue” module is what you’d need here.
Sure thing and here you’d use the “voicemail” module
A Singapore phone number with our cloud phone system ( choose PBX as your forwarding option when signing up )
Is your internet speed the same throughout these attempts?
Perhaps change the order of codecs in the ground wire app. G711 Ulaw should work well, even on cell phone data. Also, try switching the transport from UDP to TCP or the other way around