Hi @DomenikoHibroj,
Hope all is well and that you will want to add funds - the outgoing call needs funds in prepaid and you don’t have enough in there to start a call (.09 USD currently).
You can set this to auto refill the account if you prefer.
Outbound Only: We only need this number to make outbound calls; we do not need it to receive incoming calls.
The final setup seems you don’t have any inbound route set anyway - this should work fine for outbound.
Call Volume: The line needs to handle approximately 100 to 400 outbound calls per month to our clients in Italy.
That will work fine here.
Concurrent Calls: We will have situations where two or more team members need to call different clients at the exact same time using this same number.
With outbound, you can use as many channels as you need, so having multiple members call out won’t be an issue.
it seems I’m paying for the Italian number separately then I’m paying for it altogether with the phone system again and then I’m paying for the phone system 2 times also I’m paying for a Romanian number which I haven’t gotten responses yet about it
The Italy number has the phone system bundled with it - 2.95 + 14.95.
The other 2.95 seems to be for the new Romanian number - it’s not live yet (we did email you earlier that it was pending).
Please add funds for the outgoing to start working again, check your email and make sure the email notifying you the account fell too low didn’t go into spam/junk - you can update that setting too.
Thanks and here if you need anything.