also at may 2 i paid for the phone system yesterday i got detucted again money for that why i dont understand anything here guys please help me fix this it seems im paying for the italian number sepratly then im paying for it alltogether with the phone ystem again adn then im paying the phone system 2 times also im paying for an romanian number wich i havent gotten repsponses yet about it
Hi @DomenikoHibroj,
Hope all is well and that you will want to add funds - the outgoing call needs funds in prepaid and you donāt have enough in there to start a call (.09 USD currently).
You can set this to auto refill the account if you prefer.
Outbound Only: We only need this number to make outbound calls; we do not need it to receive incoming calls.
The final setup seems you donāt have any inbound route set anyway - this should work fine for outbound.
Call Volume: The line needs to handle approximately 100 to 400 outbound calls per month to our clients in Italy.
That will work fine here.
Concurrent Calls: We will have situations where two or more team members need to call different clients at the exact same time using this same number.
With outbound, you can use as many channels as you need, so having multiple members call out wonāt be an issue.
it seems Iām paying for the Italian number separately then Iām paying for it altogether with the phone system again and then Iām paying for the phone system 2 times also Iām paying for a Romanian number which I havenāt gotten responses yet about it
The Italy number has the phone system bundled with it - 2.95 + 14.95.
The other 2.95 seems to be for the new Romanian number - itās not live yet (we did email you earlier that it was pending).
Please add funds for the outgoing to start working again, check your email and make sure the email notifying you the account fell too low didnāt go into spam/junk - you can update that setting too.
Thanks and here if you need anything.
no i been paying sepreatly 2.95 altogether with the 2.95+14.95 also i paid the phone system may 2 and i pu also 20 dollars to have as balance since u are telling me that i need money for outgoaing calls i know that and with the 20 dollars i added i bought the romanian number so please can u check my account why is that happenin becaause this is my second month for my phone system and i have been paying it 3 times
also i apreaciate ur response and ur guys work im also wnating to buy other italian numbers for the same purpose as the one i have in the following weeks but the romanian number i bought it because my brother can call me with that number because the credits with albnian numbers cost to much for him
can u guys pls check my account i think i have double phon system subscription and anothere number im paying wich is not enabled the or idk
Hi @DomenikoHibroj,
You do not have double phone system subscriptions.
You are paying 14.95 + 2.95 a month for the Italy number - this is where the phone system is being charged.
Your Romania number is 2.95 and is included in the phone system as additional numbers can be added without paying for the phone system again (phone system is per account, not per FlyNumber).
More info on that here:
https://www.flynumber.com/docs/basic-settings/set-phone-system#adding-additional-numbers
its the 17.90 the phone system and Ravenna Itally number + 2.95 Milan Italy number wich is not active can u guys remove that subscription pls
The Milan number on the account is not active; the Ravenna number is active.
Do you want to cancel the Milan, Italy number and ONLY keep the Ravenna number on the account?
Hello Team,
Please accept my apologies for the delayed response. I have been entirely caught up with managing our new startup.
I have a few updates and questions regarding my numbers:
-
Milan Number Cancellation: Yes, please proceed with cancelling the Milan number as previously discussed.
-
New Romanian Number Configuration: I recently purchased a Romanian number. I would like to configure this one to receive calls personallyājust like my other personal number. This is for my brother and sister to reach me directly so they can avoid the ā¬0.50/minute international rate they currently pay when calling my Albanian number.
-
Albanian Numbers & AI Integration: I am also interested in purchasing Albanian numbers to set up a system similar to my Italian one. However, I noticed that the local calling rates within Albania still seem very high. With the current pricing, it isnāt financially viable for a business to run.
Could you provide a bit more insight into your Albanian outbound rates? I understand pricing often depends on local telecom carriers, and I am open to speaking with local Albanian providers if needed. That said, local companies here donāt offer the advanced AI-integrated systems that you do, which is why I want to make this work with your platform.
I suspect the high pay-per-minute rates might be because pay-as-you-go isnāt common here, but I would appreciate your guidance on how we might figure out a viable solution.
Thank you for your help, and I look forward to hearing from you.
Best regards,
Domeniko Hibroj
Hi @DomenikoHibroj,
No worries at all and best of luck on your new startup.
This one is canceled.
We see the latest order, the number was sent and is active - itās also available for you to configure in the phone system as you please.
The rates are being updated soon but for now make sure you filter by āLocalā - the rate is cheaper when you call out from one of our Albania phone numbers.
Thanks and standing by if you need anything.
ok yes i already saw that pricing about albania but to be honest is so much higher then italy and also for albania bussines its not a good price but anyway i dont really need it for now so its not an issue for me i would really like to know tho how much each outboand call has costed me is that a way for that?
Hi @DomenikoHibroj,
These are the prices for now - we have a major panel update coming with updated per-minute prices. The prices would change more often and could be in your favor in this case.
We are looking to launch in a week or so.