Is there a way to tell which routing option was pressed in call analytics?

Features
1

Hi again

Is there a way to know which option a caller selected on the voice menu when looking at call analytics? I notice that all routing attempts have 1 for all calls. I placed a call to the number in our 83 call flow and selected routing option 2 and see in call analytics that routing attempt shows one for that call, so I assume that routing attempt doesn’t correspond with which option was selected like I originally thought. It would be helpful to know if there was any way to be able to see that. Thanks!

2

Hi @AmandaMullin

Hope all is well.

Not at the moment, however, we are looking into seeing if that can be added to future releases.

The “Routing attempt” you see there refers to how many times the system attempted that destination. In other words, how many times it tried sending the call to that phone number or VoIP address.

We appreciate the feedback here.