Hello
I have tried to make call analytics populate as I’ve done a number of testing calls with a few people from our team but its completely blank no matter what dates I select for all tabs. Any idea whats up with that?
Call logs do show the activity and it shows who answered a call on the round robin but is there any way to see who all on the round robin was dialed? Sometimes callers will hang up before the call is answered and it would be helpful to see who on the team didn’t answer.
Thank you.
Hi @AmandaMullin
We were able to get the call analytics to show up on your account - please see the below screenshot. Is this how it looks for you before you click the “Filter” button?
This should show up. If there was an attempt at the call, it should be there. Are you not seeing calls that are being sent to the Round Robin destinations when they don’t answer the call?
Thank you! I was able to get call analytics up - not sure what I was doing incorrectly before but working now.
Yes - when I am looking at call information in the call analytics I can see who on the round robin answered a call but not who else was rang before that person answered. Or, it could be that I don’t know what I’m looking at. Only reason it matters is that sometimes I’ve been asked to look into call details and see who didn’t answer a call. In some of the test calls placed all 3 people in the round robin were rang but I’m not seeing that info- just who answered. If it is possible to see this information, can you show me where it is? Thanks!
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Glad to hear @AmandaMullin and thanks for the feedback.
Instead of call analytics, could you try “Call Logs” and then the “Queue & Ring Group CDRs” option from the dropdown like you see in the below screenshot (adjust the dates to see more calls)
CORRECTION: Unfortunately, it will not show attempts that were not connected here, hopefully, that’s something our team could add in the future.
Thanks and standing by.
