I paid and it just says pending?

I paid for a number in Australia and all it says is pending?

my username is XXXX


We sent you the below note, we also cancelled the payment when we didn’t hear from you…

Thank you for your order, we appreciate your business here - Australia as recently updated their requirements, they now need a name and address to register this under

Please let us know the current address, it can be any address in the world ( also the full name )

Email to XXXX ( or reply to this directly if you’re seeing this in your email client)

Thanks and looking forward to hearing from you