Hello,
I signed up for your service several days ago. I am trying to get a German phone number. I have supplied a German ID, and a bill from a german utility, and since then. A day after that, I received a message that the number was assigned, and was going through verification. Then, I got a message that I needed to supply business credentials? This is for a person, and I supplied my credentials and a utility.
I’ve been waiting 2+ days since then, and have messaged, and you haven’t replied. You also requested a prepayment, then charged me for the signup, so I’ve got a double size credit in there for this service.
Can you please respond to my messages and give me an updates. It’s been several days.
Hi @wflanagan,
Apologies for the delay here, and Germany happens to be one of the more strict countries when it comes to compliance.
https://www.flynumber.com/products/virtual-phone-number/germany#registration-requirements
In your case, it seems there’s a mix-up on whether this is going under personal or a business. Keep in mind the proof of address will need to match the photo ID or company certificate, depending on who this is going under. There also seem to be multiple names in the relevant documents.
You were updated directly on this.
Thanks
Yes, and I’ve supplied this a few days ago. We are using the personal details I supplied. If you can please give me a status update I’d appreciate it.
Hi @wflanagan,
You were updated right away on this, as our local partners need more info to register your German number. Please check your email (and just in case, the spam/junk folder).
I have replied, but I haven’t heard anything.
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Apologies for the delay, and we should have something in less than 12 hours here.
We will update ASAP.
So, I received a response from you (about an hour ago).
We hope you’re well. We’re reaching out about your FlyNumber verification for the phone number listed below.
What happened
The time window to complete the end user verification expired before the required information was finalized. When this happens, our provider automatically closes the pending request. We’re sorry for the inconvenience—these timelines are set by local telecom regulations.
What we need to move forward
Please resubmit your verification so we can get your number activated. You can choose either option below:
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Reply to this email with the required documents attached; or
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While logged in, visit https://www.flynumber.com/signup and place the order again, attaching the documents during checkout.
You’ve had my data for days (the point of the message above that I referred to asking what the status was because I’d not heard anything).
NOTHING I’m going to resubmit is any different.
You’re asking me to place another order, with an incremental charge?
I will forward to you the same information that is literally in the email thread. But, we’ve now gone ANOTHER week with no number, yet it looks like you’ve charged me for the next month as though my service is live?
I have resubmitted everything to you BOTH through email and through a new order.
I have paid the incremental charges for your new order.
You now have 2 orders pending. Do I need to cancel the old one that was never delivered so I don’t keep getting charged for it?
Yes, we see the issue—the old order was canceled, and a credit was issued to the prepaid for this.
Keep in mind the number on the account is always a placeholder when it comes to Germany initially. You were updated directly as well.
Any update? It’s been a few days. I worry that, like last time, I heard nothing for several days. And, then, you cancelled it or said it was too long?
Hi @wflanagan,
Unfortunately, this was rejected by our German partners; we are at their mercy when it comes to getting German numbers activated.
We tried going back and forth with this on your use case; however, when all evidence was presented, they just apparently were not satisfied. Your payments were fully refunded, and we are very sorry we couldn’t help here.