I have been trying to set up a SIP client so that I can receive calls and make outgoing calls on my laptop but keep encountering problems with it. I spent a lot of time trying to set up Blink yesterday, but it won’t open at all today and instead shows an error message. I’ve now downloaded X-Lite and am in the process of trying to set it up.
Could you please let me know how I can resolve the following issues related to this:
I filled out the account settings information on X-Lite according to the example you provide on this site but I get an “account failed to enable” message.
The Person box on the PBS panel has a red dot, instead of green.
Could you please clarify what information goes in the account name box in the X-Lite account settings?
I had set up my flynumber to go to voicemail on the PBX panel, could you also let me know how I can set up voicemail after setting up X_Lite so that incoming calls ring on my PC and then go to voicemail if I’m unavailable.
It sounds like your IP address may have been banned for too many failed attempts. Try to ping the SIP server address from your location- if you cant ,send us your IP address ( PM here, email or open ticket )
I tried pinging the SIP server address a couple of times and got a request timed out message. I will email you my IP address. Could you also inform me how to set up voicemail with the configuration described in my initial post?
Yes, I was just going to say I had already set it up. I just wasn’t sure whether it would work as is since I haven’t been able to get the SIP client to work yet. I’ve emailed you my IP address along with the link to this discussion.
Just to follow up, I tried making an outgoing SIP call but get a runtime error message and the X-Lite shows “calling” without the call going through. I’m not sure what’s causing the problem.
The outbound calls box was already checked. I even tried uninstalling, downloading again and re-installing, and re-registering x-lite but I’m still getting the runtime error every time I call, even using the recommended format.
As long as the response is not “unreachable” you should be fine
Can you try to trash the person module and create a new one with a fresh set of SIP information
Please also check the call history for any relevant errors, My account > Call history(set the “to” date to one day in the future to see the more recent calls)
Ok, I’ve done all of that but no luck. I’m still getting the runtime error. The X-Lite says calling when I dial but there’s no ringing sound and it just continues saying calling. If I shut the runtime window the, X-Lite one closes too.
I’ve checked the call history it only shows three calls, two from September and one in November so it looks like some don’t register.