Good Morning,
Our call centers reported a lot of Dead Air Calls lately. We are receiving calls and there is nobody on the other end.
We have 7 number phones with you, and I think it could be the Denmark number. Is that normal? The connection is failed?
Thank you!
No its not normal , we haven’t heard of any other complaints, none with Denmark
Are we sure its not the forwarding? Can we try a different connection just in case, perhaps forward to a different phone number just to test…
I would also set the forwarding with our PBX, this is newer technology and perhaps can help here
First change the forwarding of the number to PBX
Click details and then change forwarding
Let us know if you need any help with that
we are having same issue on canadian numbers, do u have any canadian virtual number
Our Canada numbers have always been very reliable, based on your previous posts it seems the forwarding could be the issue in your case