Hi,
Just curious how long to expect for the pending order/payment to go through?
Also, after getting my virtual number, if I stop paying for a few months and then start again will I still have access to the same number?
Best,
Luca
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Hi @ldgaetano - thanks for posting, and we appreciate your business.
Usually, no more than a couple of hours on new accounts; however, in your case, you ordered a number that requires registration - this usually takes 24 hours or less on business days.
We sent you a ticket with more details.
Generally, no. We could try getting the number back if and when you start again, but there is no guarantee it will be available. Once you stop paying for a number and it’s passed its expiration date, there is an approximate 20-day window where the number can be easily restored. After that, it’s returned to the “pool” of numbers, and it can get assigned to another person/company.
Alright, thanks. I have sent the email with the information requested.
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