Payment Delay Assistance Required

Billing
1

Dear Team,

It has now been 24 hours since I made a payment via PayPal, but the status still shows as pending. I am planning to use your service to support my clients and migrate them to this platform, but if payment delays like this occur regularly, it will make it very difficult for me to keep my commitments to them.

I also submitted a support ticket yesterday but haven’t received any response yet. I tried calling as well but was unable to get through.

I kindly request your urgent assistance in resolving this matter and providing an update on the payment status as soon as possible.

Thank you for your prompt attention to this issue.

2

Hi @afinitvoice,

Apologies for the delay with this, and any future payments will be approved instantly from here on out.

There was a flag on this account that caused it to be reviewed; otherwise, this would have been quicker.

Earlier, we had added a courtesy credit to make sure there are funds in prepaid (in case you wanted to test phone number forwarding, for example).

Thanks, and please let us know if you need anything.