Opening a New Account

Pre-Sales
1

Hi Team,

I am wondering, should I open a new account in the new panel and then transfer our numbers. Will this be faster than waiting for the migration?

Cheers,

Madura

1 Like
2

Hi Madura,

Yes, that looks to be the approach we are going to suggest. The only thing is your current email on the legacy system needs to be updated so it can be used in the new panel. We will have a solution for this very shortly and will update accordingly.

3

Hi Team,

The email is not going to be an issue. We can use a different email address. Also want to find out, if we can allocate an additional admin (another staff member) in the new panel who can look after the account with selected privileges. Say, the additional staff member can complete tasks such as account top ups and mange SIP and App accounts except porting out numbers and add numbers.

Cheers,

Madura

4

HI @Valfirm

Either way, the logic will exist - you will probably need to use the same email and then update the email in the new panel if you choose to do so later.

Not yet, but definitely in the pipeline.

Thanks and will update ASAP

5

Hi Team,

If I delete a number in the old legacy panel, how long before it will be available to purchase in the new panel.

Cheers,

Madura

6

Hi @Valfirm,

At least 30-40 days as the number would stay in a retention period. We will have the ability to move your legacy number to the new panel very soon, though—we are just ironing out some kinks.