Hello team,
My order #84549 shows as Failed, but the funds have been deducted from my bank. Please manually verify this transaction and credit my ‘Prepaid Balance’ so I can complete the order.
I opened a ticket without any response till now!
Amir.
The issue here is that you ordered a Malaysian number - these numbers need proof of address in Malaysia (which was not provided).
Your payments were actually voided, so it may take a day or two to reach your bank/card statement.
Apologies for the inconvenience.
Hello team,
I’ll be in Malaysia on 1 April 2026 and I need the line to receive the interviews calls.
Once I’m there, I’ll send you my Malaysian address and update my data.
Can you please proceed?
Thanks for your understanding.