Hi,
I’ve been assessing which call forwarding service I should start using for my business. FlyNumber was my first choice, until I realised it doesn’t have a feature I thought was basic: Call whispers. Let’s say a lead calls one of my FlyNumber phone numbers, and I forward it to my client as part of our deal. I want him to know that I am sending this potential customer, so I want him to hear something like “This customer is sent to you by Max” before he gets to be connected with the lead.
I’ve seen FlyNumber people acknowledge in 2013, 2016 and 2022 that there was no whisper feature, and I don’t find any hint that there’s one today either. So I assume there is no intent to implement it in 2025, is there?
If so, would you mind sharing the rationale? Because it’s unfortunately a deal breaker for my use case. It’s a pretty common feature that competitors offer across the board from what I’ve seen.
If FlyNumber had a whisper feature, I would settle here, the only other inconvenience I’ve found is that it’s not very convenient to handle call recordings. (In other solutions on the market, you can usually click “play” and listen to a call to check that the leads are qualified enough and the clients are treating them well. But I reckon something can be done to make it work on FlyNumber after rolling up the sleeves a bit.)
Thanks for your time and replies, and congrats for the cool service you’re offering