Hi.
We purchased a vitual number in Ireland as National number - because the business is using a shared office and we don’t have access to bills to prove the address.
The indication on FlyNumber website is that it takes typically 1-3 business days to validate the documents. After 12 days, we now got a generic “Number Unavailable - This number is no longer available for registration. Our support team is arranging a replacement number — no action is needed. Contact support if you have questions.”
The AI chatbot has stonewalled all our attempts to get in touch with a human support agent to understand what was going on. Our last resort is to report this product to the bank as not delivered and dispute the charge.
I understand the need for automating your process, but I was expecting items in such delay and with multiple support chats pending to be flagged for a human follow up.
This is our last attempt before getting into a bank dispute. We like the interface and the process that lead to the purchase, but the rest has left us stranded with no idea how to move forward, so going backwards looks like the only option.