I entered my credit card details, and paid the first payment.
The system then asked me to log in again.
It rejected the login I just created.
I tried the password reset, and entered my Gmail address.
I got a message saying the email address is “blocked”. Why? No idea.
I tried to contact support. To contact support on your site, one must login first. (One wonders how your support could possibly deal with login issues)
So you guys took my money and then proceeded to lock me out of the system.
Reading this forum I see tons of users having awful onboarding experiences. Guys: Your onboarding is busted. This isn’t an opinion. It’s supported by half of the posts here.
Really sorry you had this experience and will agree that the onboarding needs improvement (ironically, it’s better now than it was last year). There is actually a major panel/onboarding update in the works that will make this much easier - a total overhaul, if you will. (Simple Google sign-in, etc.)
With your account, specifically, the issue was exacerbated by the fact that it seems you never clicked the link in the activation email the system sent - perhaps it went into your spam?
We checked our mail server logs and see it was confirmed as sent to your email.
Either way, we went ahead and manually activated the account - you can log in with the username you created.
We appreciate your feedback here (sincerely) and look forward to the new changes being live soon.
We also sent an email directly about getting your number active.