Phone System Configuration

[Odyssey]

I’m currently configuring the phone system but I’m running into a couple of issues:

1. Delivery Method Setup:
   I’m trying to set the system to send voicemail or audio files to my email. However, when I attempt to add a Delivery Method, the system doesn’t allow me to input my email address. It seems like the field does not accept manual input, and no options are available for selection. I’m unsure how to proceed with setting this up.
   

   

2. Call Flow Configuration:
   I’m also unable to assign a phone number in the Call Flow. The dropdown menu shows no available options, and manual input is not allowed, even though I’ve already defined a phone number under the “Phone Number” menu.
   

   

Could you please assist me in setting up a complete call flow for my local number? Specifically, I’d like to:

• Assign my existing local number to the call flow
• Enable call recording for all calls
• Configure voicemail/audio files to be delivered to my email address

I appreciate your help. Please let me know if you need any further details from my side.

[FlyNumber]

Hi @Odyssey and thanks for posting.

@Odyssey

1. Delivery Method Setup:
I’m trying to set the system to send voicemail or audio files to my email. However, when I attempt to add a Delivery Method, the system doesn’t allow me to input my email address. It seems like the field does not accept manual input, and no options are available for selection. I’m unsure how to proceed with setting this up.

Set up an Email “Contact Method” first. (Contact Methods > Email)

@Odyssey

2. Call Flow Configuration:
I’m also unable to assign a phone number in the Call Flow. The dropdown menu shows no available options, and manual input is not allowed, even though I’ve already defined a phone number under the “Phone Number” menu.

This is because you have the FlyNumber attached directly as the incoming “DID number” in one of your contact methods.

From the contact methods doc.

When you assign a FlyNumber as the “DID Number” in a contact method, that number becomes directly linked to that contact method. This means:

• The FlyNumber will not be available in the Phone Number module for use in call flows
• Direct assignment is simple but limits your ability to create complex call flows
• If you want to use a FlyNumber in call flows with modules on the panel, you should not assign it in a contact method

Choose your configuration based on your needs:

• Simple routing: Assign the FlyNumber directly in a contact method
• Complex call flows: Keep the FlyNumber unassigned in contact methods so you can use it in the Phone Number module

In your case, I see the FlyNumber is assigned to an “App Configuration” - meaning you just need to edit that contact method to clear the “incoming” DID number.

@Odyssey

Enable call recording for all calls

You can do that by adding the call recording module in the flow.

@Odyssey

Configure voicemail/audio files to be delivered to my email address

Also, just add a voicemail module in the flow.

Let us know if you have any other questions or get stuck anywhere.