I purchased a number and cloud pbx subscription but status says pending and I cannot use the platform. Submitted support ticket but no response?
Apologies on the delay here and we just need a a couple more details in this case if you dont mind replying to the ticket just sent, will get this setup very quickly for you otherwise.
Thanks.
Hi we replied but your team never got back?
Apologies for the delay and it seems technical related here, we made some adjustments and also updated your ticket. Thanks and let us know.
We sorted the payment as per your instructions and cancelled the old subscription and successfully paid for a new subscription using the credit funds we added. But we have yet to receive the DID number or access to the cloud platform system that we have now paid for.
Replied in the support ticket about this twice but have not received any update. We’d appreciate if this could be expedited as we’ve followed your instructions now successfully and would like to start using the system which is important to our business.
Thanks in advance @FlyNumber !
Hi @derpster
I’d like to sincerely apologize for the delay here, this is not the norm and the case here is an exception.
The country/city you ordered a number had a recent increase in fraudulent activity - this was the main cause of the delay after we fixed the payment issue.
Your ticket was updated as well.
@FlyNumber You added the DID number but did not active the subscription to access Phone System Panel as the dashboard states “PBXww V1 PBX - Disabled” and I cannot access it by clicking. Please give us access so we can start using the service/software we hoped to receive when ordering.
In the website it states that the subscription offers a visual interfac, why can’t we get access to that since we paid the DID number + Virtual Cloud Phone System subscription ($14.95)?
Apologies for the confusion and we needed an update on the details , specifically the info to register the number under.
Please check the most recent ticket responses.
@FlyNumber Already provided you with this information twice in the ticket, and now a third time. Please can you activate the Cloud Phone System that is still disabled even though we’ve now provided you with all details requested a third time.
There’s not a single valid reason to drag this out anymore, will you be able to deliver services sold or should we move to another more serious provider? Because at this point your team is more active in replying on the forum posts rather than showing you value customers and communicate with us as an paying customer through the submitted support tickets rather than through the public forum. Almost as if you’re more worried about negative public forum posts than to actually help your clients. Please read the latest response in the ticket and kindly make it possible for us to use the service we paid for and waited over a week now to use.
This is the most unprofessional service provider we’ve had to deal with. More than a month has passed since nickadmin updated our ticket writing: “Very sorry again for the delay XXX and will have + 46 (8) XXXXXXX active shortly - will update ASAP”.
After that you haven’t even bothered updating us on why we still haven’t gotten the services we paid for delivered, both the subscription to the phone system and the DID number, both of which are disabled / not active. Your support staff are more attentative to maintaining a serious public image in the forums than to actually provide services you’ve sold to clients. We’re slowly assuming this is all a front for a bad actor that keeps buying time by promising to deliver and then stops delivering once you’ve posted a positive response in the forums.
Can we get a definitive answer on when we can expect the services we haven’t been able to utilize for over a month now? What’s even more ridiculous is that we’ve been billed for the new month period for the subscription that is still disabled and unusable for us in the client dashboard of the site. Either compensate us since we haven’t been able to use the service yet due to lack of action from your team and enable the services we paid for. Or be a honest company and refund us the money we paid and we’ll remove out account and move to a more reputable provider because this is just unacceptable at this point @FlyNumber
This is essentially what we see so far when we try to use the PBX Phone System FlyNumber markets as “easy to use and setup” and charged us a month of subscription fee for and has yet to give access to:
And this is what error message we receive when we try to set the forwarding details to FlyNumbers PBX Phone System that we subscribed to instead of the VOIP forwarding it’s set to currently as default, which essentially confirms FlyNumber has indeed not activated our DID number “ASAP” as promised in the last ticket reply by nickadmin on the 2024-02-02 16:52:14 (more than 30 days ago now):
WARNING! Currently we warn everyone reading the forum and this thread from doing any business with FlyNumber if you’re looking for a smooth provider with high quality customer care, until FlyNumber has shown any sign of improving their customer service and delivery of services ordered.
Hi Again @derpster
Your case is not typical at all, one thing we had working against us was an uptick in fraudulent activity coming from Sweden. This caused delays across the board but should not have taken longer than 24-48 hours to get resolved.
The address was somewhat unique in that there was no building number attached, this caused the approval process to hang and is apperent in the quoted error here:
Want to sincerely apologize for your lackluster experience thus far, we’ll turn it around I assure you.
Please let me know if any of the phone numbers we sent you work (otherwise getting a new one live as we speak) - also making sure to add 3 months credit for the phone number and 3 months credit for the phone system for the inconvenience.
Hi @derpster
We had sent you a note a couple days ago with your new “active” Sweden number with one small request. If you dont mind getting back to us on that it would be very appreciated.