Hello team,
My order #84549 shows as Failed, but the funds have been deducted from my bank. Please manually verify this transaction and credit my ‘Prepaid Balance’ so I can complete the order.
I opened a ticket without any response till now!
Amir.
The issue here is that you ordered a Malaysian number - these numbers need proof of address in Malaysia (which was not provided).
Your payments were actually voided, so it may take a day or two to reach your bank/card statement.
Apologies for the inconvenience.
Hello team,
I’ll be in Malaysia on 1 April 2026 and I need the line to receive the interviews calls.
Once I’m there, I’ll send you my Malaysian address and update my data.
Can you please proceed?
Thanks for your understanding.
Thanks for the update. Perhaps you have a close relative or friend there to use their information?
At the end of the day, our local Malaysian partners will need a MY address to deactivate the line.