How long does it take for the pending status of my account funding to be completed? and how long before my malaysian number is assigned and activated
Hi @bondzblockz
Thank you for your order, we appreciate your business.
Typically, account funding is processed instantly. However, in some cases, it may take up to 24 hours if there are any red flags.
For Malaysian numbers, we usually aim to have them assigned and activated within 1-2 business days after receiving all required documentation. According to our regulations, for a Malaysian local number, we need the following:
- Your full name, business name (if applicable), and contact phone numbers
- A copy of your passport or ID (or company registration certificate if registering as a business)
- Proof of address in MY (a utility bill no older than 6 months)
- A detailed description of how you plan to use the number
Additionally, if you’re registering as a company, we’ll need both the company registration certificate and a copy of the passport or ID of a company representative.
Once we have all the required documentation, we’ll process your Malaysian number request as quickly as possible.
If you’ve already submitted all the required information and it’s been more than 2 business days, please reach out to our support team, and we’ll be happy to check on the status for you.
Let us know if you have any other questions!