Payment received but number still pending

Hello,
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I have recently created an order (#80720) for an Israel (Tel Aviv) number and paid $2.95 USD via PayPal on 05 Sept 2025 (Transaction ID: 8YXXXXXXXXXX73B). The payment shows as completed in PayPal and I received the invoice (#8XXXXX9), but in my FlyNumber account the order is still showing as “Pending” and my prepaid balance is $0.**
**
Could you please review my payment and activate the number associated with my account?

Everything activated. Thank you!

1 Like

Thank you for the update @rubinchyk, and we appreciate your business here. If you need anything, please let us know.

@FlyNumber I have the same issue with Swedish number I paid for few days ago..

Hi @Emily_Tapson

Sorry to hear that, and you were sent a couple of emails about this - we did not receive a response. Perhaps you replied using a different email from the one on file? Please also check your spam/junk folder just in case.

The same problem is happening to me. I paid for two orders and the number still hasn’t been released.

383686 2025-09-11 PayPal Pending 3.95 USD
383684 2025-09-11 PayPal Pending 13.00 USD

Hi there @Davi_Iglesias,

We actually had just run out of Sheridan numbers for a moment there (they’re in high demand) - we got them back a couple of hours later, and your number was sent.

Let us know if you need anything.

I responded few days ago. Please fix this and also eit my expiration date as this has alread spent 5 days

Thanks @Emily_Tapson and we see the email was sent yesterday- much appreciated.

Will have the number live shortly and the expiration date will automatically adjust.

Thanks again.

Hey, so you said “shortly” but it’s still pending, Furthermore, the number is already active on some device as Whatsapp number. Please check this and make sure my number is active today and I am able to use it and add it to whatsapp.

Hi @Emily_Tapson,

This should be live by tomorrow. Unfortunately, our partners with Sweden numbers do not work on Sundays.

Will update ASAP.

Hi there, I’m also stuck with the same issue for a couple hours now and I’d greatly appreciate it you would help me look into the matter? For reference, my payment number is #385050. TIA!

Hi @jstw1

Your payment / number is online and we appreciate your business here.

Thank you for the expeditious reply and action. Much appreciated!

1 Like

My payment is pending. When will the number be active? I really need it fast.

Hi @Anita,

It seems your account was temporarily flagged in this case. We took care of it, and your number is now active.

Let us know if you need anything.